Refund Policy

Last updated: March 31, 2026

1. Overview

At ProfileRoaster, we want you to be completely satisfied with your results. This Refund Policy outlines the conditions under which we offer refunds for all our paid services:

  • Profile Analysis & Rewrite: Standard (₹499) and Pro (₹999)
  • Includes: ATS resume builder (11 templates), cover letter generator, interview prep
  • Upgrades: Standard to Pro (₹500)

Because our Service involves AI processing that consumes computational resources upon order fulfilment, refund eligibility depends on the specific circumstances described below.

2. Automatic Refund (Processing Failure)

You are entitled to a full automatic refund if:

  • Our AI pipeline fails to process your order and does not deliver results after 3 retry attempts
  • The order gets stuck in processing for more than 10 minutes without completion
  • A system error prevents delivery of your rewrite, profile, resume, or scores
  • Payment was captured but the order was not created in our system

In these cases, our system automatically detects the failure and initiates a refund via Razorpay. You will receive the refund to your original payment method within 5–7 business days.

You will also receive an email notification confirming the refund and the reason for the processing failure.

3. Quality-Based Refund

You may request a refund if you believe the results are significantly below acceptable quality. This includes:

3.1 For Profile Analysis & Rewrite Orders

  • The rewrite contains fabricated information not present in your original profile (invented company names, fake metrics, false credentials)
  • The output contains offensive, discriminatory, or personally attacking content
  • The results are clearly for a different person’s profile (data mix-up)
  • The rewrite is substantially incomplete (missing headline, about, or experience sections that were present in the original)
  • The scores or analysis are clearly nonsensical

3.2 For ATS Resume Orders

  • The resume contains fabricated education, certifications, or work history
  • The resume is substantially incomplete or clearly broken in formatting
  • The PDF or DOCX download is non-functional

To request a quality-based refund, email us at support@profileroaster.in within 7 days of your order with:

  • Your order ID (found in your results URL or dashboard)
  • Your email address used during checkout
  • A brief description of the quality issue

We will review your request within 48 hours and issue a full refund if the quality concern is valid.

4. Situations Where Refunds Are NOT Provided

Refunds will not be issued in the following cases:

  • Subjective dissatisfaction: You disagree with the tone, style, or suggestions in the AI-generated rewrite
  • Score disagreement: You disagree with the scores assigned (scores are based on our proprietary algorithm and AI analysis)
  • Style preferences: You prefer a different writing style, headline format, or resume template style than what was generated
  • Insufficient input: You provided minimal data (e.g., only a headline, or empty experience fields) and received limited results as a consequence
  • Duplicate orders: You placed multiple orders for the same profile or the same details (contact us to resolve duplicates before requesting a refund)
  • Change of mind: You no longer want the Service after results have been delivered
  • Profile updates: Your LinkedIn profile or career details changed after submitting and the results no longer match
  • Upgrade dissatisfaction: You upgraded from Standard to Pro and are unsatisfied with the additional Pro features only (the Standard results were already delivered)
  • Resume template preference: You want a different template style (you can switch templates and re-download at any time)
  • Plan selection regret: You chose Standard when you wanted Pro (contact support for an upgrade instead)
  • Late request: Refund requested more than 7 days after the order was completed

5. Refund Process

5.1 Automatic Refunds (Processing Failure)

  • Detected automatically during quality check or pipeline monitoring
  • Refund initiated via Razorpay within 1 hour of failure detection
  • Email notification sent to you confirming the refund
  • Refund amount: Full order amount
  • Refund timeline: 5–7 business days to reflect in your account

5.2 Manual Refunds (Quality-Based)

  • Submit request to support@profileroaster.in with order ID and description
  • We review the request and your results within 48 hours
  • If approved, refund is initiated via Razorpay
  • Refund amount: Full order amount
  • Refund timeline: 5–10 business days after approval

5.3 Refund Method

All refunds are processed through Razorpay and returned to the original payment method:

  • Credit/Debit cards: 5–7 business days
  • UPI: 3–5 business days
  • Net banking: 5–7 business days
  • Wallets: 3–5 business days

We cannot process refunds to a different payment method or account than the one used for the original transaction.

6. Partial Refunds

In some cases, we may offer a partial refund or service credit instead of a full refund:

  • Partial delivery: If some sections were delivered correctly but others had issues, we may offer a 50% refund or free reprocessing
  • Pro upgrade issues: If the Standard results were satisfactory but additional Pro features had issues, we may refund only the upgrade amount
  • Resume-only issues: If the analysis was satisfactory but the resume had issues, we may offer free resume reprocessing
  • Reprocessing: In lieu of a refund, we may offer to reprocess your order through the pipeline at no additional cost

7. Cancellation Before Processing

If you wish to cancel your order before processing begins:

  • Contact us immediately at support@profileroaster.in with your order ID
  • If processing has not started (status is still “queued” or “pending”), we will issue a full refund
  • If processing has already begun, cancellation is not possible as AI resources have already been consumed

Due to the speed of our pipeline (typically 60–120 seconds), the window for cancellation is very short. In most cases, results will be delivered before a cancellation request can be processed.

8. Dispute Resolution

If you are dissatisfied with our refund decision:

  • Reply to the refund decision email with additional details or evidence
  • We will escalate the case for a second review within 72 hours
  • If still unresolved, you may raise a dispute through Razorpay’s dispute resolution mechanism
  • As a last resort, disputes are subject to the jurisdiction of courts in New Delhi, India, as per the Consumer Protection Act, 2019

9. Abuse Prevention

We reserve the right to deny refund requests if we detect patterns of abuse, including but not limited to:

  • Repeatedly placing orders and requesting refunds
  • Using the results (copying profile content, downloading resumes) and then requesting a refund
  • Sharing or publishing the results before requesting a refund
  • Filing chargebacks or payment disputes without first contacting us
  • Creating multiple accounts to exploit refund policies

Users who abuse the refund policy may be blocked from future use of the Service.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. The refund policy in effect at the time of your order will apply to that order.

11. Contact Us

For refund requests, questions, or concerns:

ProfileRoaster
Email: support@profileroaster.in
Website: profileroaster.in

Please include your order ID and email address in all correspondence to help us resolve your request quickly.